KCS Program Lead · ML & Data Science for Knowledge Systems
Dallin Nielson
Building knowledge systems where people and AI work together.
What I Do
My work sits at the intersection of applied machine learning, knowledge architecture, and human-centered workflow design — built around the idea that the right foundations make the difference between AI that empowers people and AI that amplifies dysfunction.
Knowledge Management & KCS
I build ML and NLP tools designed specifically for Knowledge-Centered Service environments — semantic search, link validation, RAG chatbots — grounded in real support workflows and the people who use them every day.
See the projectsApplied ML & Data Science
From classification pipelines to data engineering and visualization, I apply data science to problems that have clear real-world stakes — fraud detection, organizational decision-making, and operational insight.
Other projectsWhat Drives My Work
I started my career on the frontline of customer support, where I learned firsthand how metrics get gamed and what actually matters. Those experiences shaped a set of values I still build from today.
My values